Crucial Conversations for Mastering Dialogue

Tackle Tough Talks with Confidence

Have you ever stayed silent, wishing someone else would speak up about an issue you know matters? Do you ever hold back your thoughts — hoping the moment will pass — only to eventually blurt them out in a way that upsets or surprises others?

You’re not alone — and these moments are exactly why Crucial Conversations for Mastering Dialogue was created to help develop effective communication.

This transformative course teaches food safety professionals how to confidently navigate and be accountable to the conversations that matter most: the ones where opinions differ, stakes are high, and emotions run strong. These pivotal moments can strengthen relationships, create breakthroughs, and drive positive change; when handled poorly, they can damage trust, stall progress, and leave issues unresolved. This training gives you the tools to handle them well.

Through a dynamic blend of research-backed skills, engaging videos, interactive exercises, discussion, and real-world application, you will learn how the world’s best communicators create awareness, alignment, reduce and de-escalate tension, and reach better outcomes — even in the most challenging situations.

Participants Will Discover How To:

• Create psychological safety so every voice can be heard, even when emotions run high.
• Manage your own reactions by recognizing the stories you tell yourself and staying calm under pressure.
• Speak with clarity and respect, sharing your perspective without triggering defensiveness.
• Strengthen your active listening skills using tools like AMPP (Ask, Mirror, Paraphrase, Prime) to uncover meaning and build understanding.
• Establish mutual purpose, ensuring conversations move toward shared goals rather than conflict or avoidance.
• Recognize early warning signs when dialogue is breaking down to quickly get it back on track.
• Move conversations to action, turning dialogue into clear decisions and commitments.
• Whether you lead teams, work directly with others, navigate complex situations, or simply want to communicate more effectively, this course gives you the confidence and skills to step into difficult conversations — not avoid them.
• Master the tools. Strengthen your voice. Transform your relationships. Crucial Conversations for Mastering Dialogue will change the way you communicate — for good.

Find the full agenda here.

Times

Day One: September 16, 2026, 1-3:30 p.m. ET
Day Two: September 21, 2026, 1-3:30 p.m. ET
Day Three: September 30, 2026, 1-3:30 p.m. ET
Day Four: October 7, 2026, 1-3:30 p.m. ET
Day Five: October 14, 2026, 1-3:30 p.m. ET