Take an example from the healthcare industry: nurses can sometimes feel intimidated by physicians. And when they feel intimidated, they’re much less likely to stop a physician from making a medical error or doing something that could endanger the patient. So assertiveness not only makes for a better workplace, it can literally save lives.
Assertiveness can create the kind of win-win communication that every company needs. Healthy assertiveness skills can even reduce conflicts and aggressiveness in the workplace.
You’ll learn:
- How to communicate with confidence and composure, and stand up for yourself and your staff
- How to say “No” assertively
- How to say “No” when a coworker wants you to break the rules
- How to say “No” when a boss or coworker tries to intimidate you
- The best way to deal with difficult people, give constructive feedback and correct problems
- 2 words that non-assertive people MUST stop saying immediately
- How to make requests of others with confidence
- How to measure your own assertiveness, so you’ll know exactly where your current skills stand, and on which areas you should focus your improvement efforts
