About
Tackle Tough Talks with Confidence
Do you ever keep your opinion to yourself and then, when you can’t hold it any longer, blurt it out only to offend or upset others? Do you ever keep silent about a matter, hoping someone else shares your concern and will speak up? Attend our next Crucial Conversations for Mastering Dialogue and learn the skills of the world’s best communicators. Gain the confidence and ability to dialogue when stakes are high, opinions vary, and emotions run strong.
Objectives
- Identify problems contributing to poor results and broken relationships.
- Identify how to keep composure when feeling angry, defensive, or intimidated.
- Discover how to consider others’ perspective and assume they have good reasons before speaking up.
- Choose to speak honestly and respectfully.
- Develop skills to rRecognize when you’re at cross-purpose and take steps to rebuild safety and return to dialogue.
- Discover and cultivate mutual purpose with those who hold opposing viewpoints.
- Identify the warning signs that indicate safety and dialogue are at risk.
- Determine a purpose that both parties are committed to find common ground.
- Construct and environment to bring people back into dialogue when they clam up or blow up.
- Utilize each Crucial Conversation into a course of action that leads to results.
Times
Day One: September 16, 2026, 1-3:30 p.m. ET
Day Two: September 21, 2026, 1-3:30 p.m. ET
Day Three: September 30, 2026, 1-3:30 p.m. ET
Day Four: October 7, 2026, 1-3:30 p.m. ET
Day Five: October 14, 2026, 1-3:30 p.m. ET
Who Should Attend
Location
Travel
Course Length
Seat Limit
Who You Will Learn From
Got membership questions? Learn more at afdo.org/join!
Contact afdo@afdo.org for questions about this training.
