Crucial Conversations for Mastering Dialogue

Tackle Tough Talks with Confidence

Do you ever keep your opinion to yourself and then, when you can’t hold it any longer, blurt it out only to offend or upset others? Do you ever keep silent about a matter, hoping someone else shares your concern and will speak up? Attend our next Crucial Conversations for Mastering Dialogue and learn the skills of the world’s best communicators. Gain the confidence and ability to dialogue when stakes are high, opinions vary, and emotions run strong.

Course Content Includes:

1. Identify problems contributing to poor results and broken relationships.
2. Keep composure when feeling angry, defensive, or intimidated. Identify victim, villain, and helpless stories you might be telling yourself to justify behavior.
3. Consider others’ perspective and assume they have good reasons before speaking up.
4. Speak honestly and respectfully.
5. Recognize when you’re at cross-purpose and take steps to rebuild safety and return to dialogue. Find and cultivate mutual purpose with those who hold opposing viewpoints.
6. Spot the warning signs that indicate safety and dialogue are at risk.
7. See a purpose that both parties are committed to. Find common ground.
8. Bring people back into dialogue when they clam up or blow up.
9. Turn each Crucial Conversation into a course of action that leads to results.

Find the full agenda here.

Times

Day One: March 2, 2026, 1-3:30 p.m. ET
Day Two: March 4, 2026, 1-3:30 p.m. ET
Day Three: March 9, 2026, 1-3:30 p.m. ET
Day Four: March 11, 2026, 1-3:30 p.m. ET
Day Five: March 13, 2026, 1-3:30 p.m. ET