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food and drug officials

Many Perspectives, One Voice Since 1896

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afdo professional development series 


Upcoming Webinars |  Podcasts | Training Opportunities | On-Demand | Other Opportunities | Past Webinars 

The Association of Food and Drug Officials appreciates that this is an unprecedented time for many of our regulatory and industry partners and understands that many personnel have been asked to refrain from doing much of their normal duties until the COVID-19 outbreak subsides. In an effort to provide relevant content and keep staff engaged, AFDO will be offering a series of webinars and web-based training courses that can be utilized for staff development. AFDO anticipates providing a variety of courses and webinars over the next several weeks, so please visit this webpage on a regular basis to look for the latest training courses being offered. All webinars and courses are free! Just register for the course using the “Register Now” link associated with that course to obtain the log-in information.

Note: CEU’s or Certificates of Attendance are not available for these webinars.

Upcoming Webinars 

90 Minutes of Action-Packed Scientific Collaboration

ATTENTION: Regulatory, Industry, and Academia Professionals

Experience this one-of-a-kind stimulating scientific adventure with Dr. Don Schaffner (Rutgers University) and Dr. Ben Chapman (North Carolina State University).

This interactive session has a behind the scenes focus on COVID-19 (Personal and Professional), Food Defense, Food Safety, and Implementing Food Delivery Best Practices.

If you are in the know, this is the session for you! Uncut! Raw! Action-Packed Scientific Collaboration! We dare you to step out of your comfort zone and ask a question! Actually, we double dog dare you!


  • Dr. Don Schaffner, Rutgers University
  • Dr. Ben Chapman, North Carolina State University

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Listen to AFDO Podcasts 

You can access the AFDO podcast catalog at the following links. Videos can be found at and audio podcasts at Or download the AFDO app (IT'S FREE) so you can listen or watch on the go. The app is available for iPhone and Android.

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Upcoming Training Opportunities 

On-Demand Trainings

Cannabis Extraction Process and Lab Testing Challenges

Learn about cannabis extraction and risks and challenges encountered with lab testing. Each speaker will have a short presentation and then the line will be opened for questions.


Rain Coleman
Seth Wong

Food Service Risk-Factor Violation Trends

Wonder what’s happening with risk factor violations across the country? EcoSure Health Department Intelligence has collected public health department inspection data for more than 1.75 million facilities encompassing 2300 or 82% of the total jurisdictions in the US and Canada and analyzed the data. Learn about what we can do to improve food service safety and then use your inspection data to see if your jurisdiction is similar.


Mandy Sedlak, REHS, Food Safety and Public Health Manager, Ecosure

Hepatitis A: Update on Recent Outbreak Trends and Best Practices for Food Regulators and Retail Food Industry

Presenters include:

  • Monique A. Foster, MD, MPH, Medical Epidemiologist, Division of Viral Hepatitis, Centers for Disease Control and Prevention
  • Lisa Hainstock, R.S. , Food Safety Specialist, Michigan Department of Agriculture & Rural Development
  • MaryBeth DeMarco, OutbreakNet Enhanced Epidemiologist, Virginia Department of Health

Norovirus: Just-In Time Refresher for Retail Food Industry and Regulators

Winter is coming, and that means norovirus associated with retail food establishments.

This webinar will include the following:

  • 101 about norovirus and why it is often associated with retail food establishment outbreaks;
  • Prevention strategies for norovirus; and
  • Best practices in norovirus investigation.

Presenters Include:

  1. Dr. Laura Brown, Centers for Disease Control and Prevention
  2. Dr. Aron Hall, Centers for Disease Control and Prevention
  3. DJ Irving, Tennessee Department of Health

    The 1980s Called and They Want Their Slides Back

    Ever experienced the presentation in tiny print and were unreadable, perhaps overly technically and incomprehensible? Don't be one of those presenters!

    Research shows that less is more when it comes to presentation learning. Help your audiences learn from you by changing your approach. This webinar will share proven strategies to effectively provide and presenting scientific and technical information to non-technical audience.

    Presenter: Eric Pevzner, PhD, MPH CAPT, U.S. Public Health Service, Chief, Epidemiology Workforce Branch | Epidemic Intelligence Service (EIS), U.S. Centers for Disease Control and Prevention (CDC)

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    Other Training Opportunities 

    National Environmental Health Association (NEHA) 

    Due to the COVID-19 pandemic, social distancing, shelter-in-place orders, and the cancellation of local conferences, meetings, and events, environmental health professionals are finding it increasingly difficult to obtain access to continuing education and training.

    In response to this need, NEHA is offering free access to online trainings to all environmental health professionals regardless of membership status starting on March 30, 2020.

    The online trainings include our webinars, partner courses, and E-Learning videos of sessions from the 2017–2019 AECs. By watching these webinars, courses, and videos, environmental health professionals can earn continuing education contact hours toward their NEHA credentials.

    At this time, open access will be available for 90 days and will end on June 30, 2020.

    We also have created a COVID-19 resources page for environmental health professionals. Be sure to visit the page frequently for the latest developments and resources.

    MyNEHA Portal Update
    We are continually working to upgrade our online platforms for better usability. Last week, we implemented changes to the MyNEHA portal where you can manage your membership, registrations, purchases, online learning, continuing education, and more. While the functions of the portal are the same, you will notice that the navigation is different from what you’ve been used to seeing.

    Detailed instructions are available here to access the online trainings. Please contact with any questions or issues related to the MyNEHA portal.

    We encourage you to share this information with your friends and colleagues! We are committed to supporting the environmental health workforce during these uncertain times.

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    Past Webinars


    This webinar will summarize the current state of knowledge about the virus, its epidemiology, transmission and control from the perspective of the food supply chain. There are many unknowns and, frankly, false information is rampant. However, there are also scientific facts that can be capitalized upon to help manage the situation from the perspective of food producers, processors, retailers and consumers. The audience should come away with a better understanding of the virus and the ways the food sector might be affected by it and how they can minimize negative consequences in light of an uncertain and evolving situation.

    Who: Lee-Ann Jaykus, Ph.D. , William Neal Reynolds Distinguished Professor, Food Science, North Carolina State University


    A panel of state and local food safety agencies will present on how they have been handling COVID-19 Response including materials developed and best practices while inspections have largely stopped. Join these food safety leaders to learn more!

    Moderator: Dr. Laura Brown, CDC

    Panelists (confirmed):

    • Beth Wittry, Centers for Disease Control and Prevention (CDC) 
    • Brendalee Viveiros, MPH, Principal Public Health Promotion Specialist, Rhode Island Department of Health
    • Lauren DiPrete, MPH, REHS, Senior Environmental Health Specialist, Southern Nevada Health District
    • Danny Ripley, Environmental Health Specialist, Communicable and Environmental Diseases and Emergency Preparedness, Tennessee Department of Health
    • DJ Irving, Environmental Health Specialist, Communicable and Environmental Diseases and Emergency Preparedness, Tennessee Department of Health


    Timothy Lytton’s newest book Outbreak: Foodborne Illness and the Struggle for Food Safety (Chicago University Press 2019) takes a deep dive into the complex workings of the U.S. food safety system. Lytton develops a systems approach to understanding food safety regulation by examining the interdependence of government regulation, industry supply chain management, and civil liability in efforts to reduce the risk of foodborne illness. The book chronicles devastating foodborne illness outbreaks that have spurred steady scientific and technological advances in food safety. Lytton offers practical reforms that will strengthen the food safety system’s capacity to learn from its mistakes and identify cost-effective food safety efforts capable of producing measurable public.

    Outbreak has been selected as a finalist for the 2020 American Bar Association Silver Gavel Award.

    Book Discount

    Presenter: Timothy D. Lytton is Distinguished University Professor and Professor of Law and currently serves as the Associate Dean for Research and Faculty Development at Georgia State University College of Law


    In 2019, state legislatures introduced more than 700 bills regarding food and food safety in 2019, with 132 being enacted and 17 adopted into law. Laws in 42 of the 50 states, Puerto Rico and the District of Columbia were enacted regarding food in 2019. New Jersey and New York had the most bills related to the topic (63 and 59, respectively), followed by Hawaii with 46. At the opposite end were Alaska and Ohio, which had no bills regarding food safety. So what does that mean for the year 2020 at the state legislative level? Doug Farquhar, director of the Environmental Health Program at the National Conference of State Legislatures, will provide insight to what happened last year and how that will inform what could happen this year.

    Who: Doug Farquhar, J.D., Director of Government Affairs, National Environmental Health Association (NEHA)


    This presentation will explain the myths and facts around the five second rule and handwashing. Dr. Schaffner draw from examples of research conducted in his own lab over the past 20 years to address whether the five second rule is real, the correct temperature water temperature for washing hands, whether antibacterial soap makes a difference, why he likes to use paper towels, and more!

    *Registration is limited to 1,000 seats

    Date: Monday, April 13, 2020
    Time: 3:00PM - 4:00PM ET
    Who: Dr. Donald W. Schaffner is Extension Specialist in Food Science and Distinguished Professor at Rutgers University


    This webinar will provide an overview of The Pew Charitable Trusts’ recently published guide for conducting food safety root cause analysis. The guide provides approaches for how food safety regulators and food operations can conduct root cause analyses, report findings and conclusions, and share lessons learned. Attendees will learn about a basic but flexible framework for conducting a root cause analysis, what to consider to ensure a robust analysis, and factors to think about in planning the analysis and communicating results.

    Who: Beth Riess, Principal Associate, Safe Food Project, The Pew Charitable Trusts

    Download: A Guide for Conducting a Food Safety Root Cause Analysis


    Alerts in Times of Crisis

    Learn how FoodSHIELD and Task Force portals uses SecureAlert to allow for rapid outreach through email, texts and automated phone calls all at once through one simple application. We will discuss how to generate lists, considerations for messaging, and demonstrate how to target alerts within a radius of an event or even by county.

    Gather Data From Everyone

    Explore the new tool available to securely gather data from portal AND non-portal users. Our SecureForm application allows you to simply create a form much like Survey Monkey but keeps the data securely away from the public cloud. Your web forms can be shared with your workgroup, team, or even people outside the platform without login. We will show how you setup, and collate and export responses.

    Who: Eric Hoffman, President, Datastream Connexion


    This will be a look at best practices for regulating and supporting the food truck industry. Included will be a look at innovative technology, emerging business models and how to provide guidance to keep consumers safe while making food truck owners a willing partner in food safety.

    Who: Michael & Charlie Kalish, Winners of Food Network's Great Food Truck Race and Food Safety & Regulatory Compliance Consultants/Trainers


    USDA Retail Exemptions

    FDA Retail Exemptions

    Covid Best Practices

    CANNABIS 101

    Join us for an exploration and discussion on the history of cannabis, how cannabis works in the body, and the evolution of cannabis as medicine. Attendees will also gain a high level understanding of the cannabis supply chain, available products, quality and safety issues, as well as the challenges in regulating cannabis.

    Who: Lezli Engelking, Founder, The Cannabis Health and Safety Organization

    Jeff Butler Series: 

    No matter what your age, you are working in a multi-generational workplace. Upcoming AFDO webinar presenter Jeff Butler is an expert at helping people (of all ages) navigate what that means for you and your teams.

    This is an unprecedented opportunity to learn from this speaker, author and workplace strategist who has devoted his life to bridging generational gaps of all kinds – from workplace to technology. Through special arrangement with AFDO, Jeff Butler will be sharing his approaches through two of his most sought after presentations.

    Check Jeff out for yourself and then sign up for one of the two topics at the time that works best for you.


    Digital innovation not only changes corporations but also who we are as humans. Technology continues to evolve at an exponential rate, swiftly collapsing industries that took decades to build. As cutting-edge technology seems to update every day, questions arise such as: How will this evolution change the way we humans work? What does this mean for the next generation? The reality is that every industry will be as affected as any other.

    In his presentation, Jeff Butler unravels which technological changes to anticipate (such as autonomous vehicles, Blockchain and artificial intelligence) and how their integration impacts the workforce; not only from a business perspective but sociological, psychological, and existential as well. How might this wave of change affect industries—and us as the people that work for them—faster than experts originally anticipated? While inevitable, one of the most important things that people can do now is learn where the tide is coming from… and be prepared for its impact. Jeff’s timely presentation will help guide and navigate webinar attendees through this meteoric challenge called “technology change”!

    Learning Points

    • Explore what are the impacts of block chain technology on the financial economy

    • Learn how technology is unraveling the ways our brains work and what that means for our future

    • Discover how artificial intelligence is on course to bring some of the most challenging times in our history

    *Registration is limited to 1,000 seats

    If you are having trouble connecting to GotoWebinar, please contact

    Who: Jeff Butler, Multi-generational expert


    Take a look at Jeff's book " The Authentic Workplace: How Authenticity Is Creating The Workplace Of Tomorrow.

    In the age of social media and digital politics, almost every message has various distortions contorting the true intention of the original message. Anyone can throw on a filter today or change a message's context in a matter of seconds (fake news). Unfortunately, the workplace is also falling prey to digital disruption, changing workplace relationships even though non-digital connections are the foundation of any successful organization. But with technology fragmenting human elements at work, how can people be human and build stronger's  relationships such as increasing team productivity and culture retention? Jeff Butler, in this program, will explore why authenticity is the key to many of these challenges and how this trait is more than 'being yourself'. In addition, he will show tangible ways of how people can leverage their incredible empathetic power to transform their workplace. In his research, he discovered three key elements of authenticity and why more than ever, not only organizations, but also individuals need to utilize its effectiveness in order to be successful today. By unlocking its power, anyone can learn to bring the best you to work.

    Learning Points:

    1) How to effectively connect with coworkers so they recognize the true intention behind your message.

    2) Tangible ways to leverage authenticity influence team productivity and culture health.

    3) Why so many people in the workplace got it wrong when it comes to feedback.

    Who: Jeff Butler, Multi-generational expert


    In the early 20th century, USDA food chemist Harvey Washington Wiley helped lead a crusade to establish federal safety standards for food, drink, and drugs in the United States. (He received major support from the forerunner of AFDO, then known as the Association of State Food and Dairy Departments.) Both Wiley and state food chemists had for years been dedicated to exposing the fraud and the often toxic nature of the unregulated food supply. Their work led to the passage of the 1906 Food and Drug Act and the Meat Inspection Act. But the back story of that fight - including some truly crazy food products and additives, a cast of dramatic and combative characters, and the first, precedent setting decisions on the government's role in consumer protection, remains surprisingly influential. Indeed, the decisions we make even today about American food safety, can be traced directly to the actions and battles of Wiley and his peers. The story is in many ways for anyone trying to decipher food policy then and now.

    Who: Deborah Blum, Director, Knight Science Journalism Program at MIT and Publisher, Undark Magazine


    Join AFDO for a conversation with representatives from the U.S. Centers for Disease Control and Prevention and the U.S. Food and Drug Administration as they explore the increased incidence of Cyclospora outbreaks in recent years. The webinar will provide an overview of Cyclospora outbreaks, common foods implicated in the outbreaks, food vehicle sources, and information public health officials have learned from investigating past outbreaks. The session will also cover current research, FDA sampling assignments, laboratory methodologies, and genotyping.

    If you are having trouble connecting to GotoWebinar, please contact

    • Anne, Straily, Centers for Disease Control and Prevention (CDC) Download Slides
    • Alexandre DaSilva, U.S. Food and Drug Administration (FDA) Download Slides
    • Sonia Almeria, D.V.M, PhD., U.S. Food and Drug Administration (FDA) Download Slides


    How do you identify cannabis strains and ensure they are not adulterated with other strains, plant species or synthetic canadinoids? Cannabis strains are not defined scientifically, nor have they been characterized and classified using scientifically validated methods. This presents a challenge for distributors, manufactures and retailers who seek to develop a system for measuring quality assurance and control for consistent brands with Cannabis ingredients. The risk of brand damage is considerable if you do not know how to characterize your ingredient. One solution involves the use of Omic’s based molecular biotechnology that enables a standard operating protocol to verify product identity throughout the supply chain to ensure all stakeholders that products are authentic. Genomic and chemical fingerprints can be used to register cannabis cultivars. These molecular fingerprints provide retailers with criteria to measure reduced health risk while providing a chemical profile that is associated with strain traits. Consumers will be able to access evidenced-based tests that alleviate health safety concerns while providing confidence in the authentic, consistent brands they seek for a healthy lifestyle.

    *Registration is limited to 1,000 seats

    If you are having trouble connecting to GotoWebinar, please contact

    Who: Dr. Steven Newmaster, Professor, botany & genomics at the University of Guelph


    Foodborne pathogens such as human norovirus often garner the most attention when talking about retail foodservice operations and keeping customers safe. However, as we continue to move through the COVID-19 pandemic, there is a need for validated recommendations and best practices for how to get the foodservice industry back up and running while also protecting the public, industry employees, and regulators against COVID-19. This webinar will look at best practices for our favorite foodborne virus (aka, norovirus) and discuss how these may be applicable for control of SARS-CoV-2—the causative agent of COVID-19—as well as additional control measures that may also be needed.

    *Registration is limited to 1,000 seats

    If you are having trouble connecting to GotoWebinar, please contact

    Date: Thursday, May 21, 2020
    Time: 2:00PM - 3:00PM ET
    Who: Kristen E. Gibson, Ph.D., Associate Professor, Molecular Food Safety and Microbiology , University of Arkansas System Division of Agriculture


    Overview of the reality of cosmetic tattooing including tray set, different modalities, contraindications, red flags, and the basics of eyes, brows, lips, and areola restoration.

    Who: Jane Adler, Owner, Facial Art by Jane


    Studies suggest that the provision of a hands-on format of training embedded in behavioral sciences would be more beneficial than traditional classroom-based programs. The delivery of such a program may assist in changing ones’ food safety behaviors and aid in the retention of knowledge that are necessary to reduce the incidence of foodborne illness.

    I will discuss a new innovative approach to food safety training that is hands-on, interactive and heavily rooted in the behavioral sciences. The talk will also cover innovative solutions to increase food safety knowledge retention and behavioral change for foodservice workers.

    Who: Rob Mancini, Food Safety Consultant


    FDA Law and the Body Art Industry - Overview of how the FDA regulates tattoo and permanent makeup ink and the enforcement actions that have been taken.

    Tattoo Pigments: Regulation, Chemistry, Photostability, and Potential Complications in the Human Body - Overview of the regulation of tattoo pigments, a little chemistry and photo stability of pigments, and the potential harm that tattoos/pigments can cause.

    Who: Kathleen Lewis, Senior Advisor, U.S. Food and Drug Administration (FDA)


    Google Search: What if you could type magic keywords in Google Search and get 100 or less highly relevant results instead of a mixed bag of 100,000? Turns out, you can! They're called "Google Search Operators" and they're easy to use. Charlie Kalish will walk you through his favorites for searching for food safety resources online.

    Food Safety Analogies: Analogies help break down walls to understanding and are especially useful when trying to communicate food safety concepts to listeners who may not have a background in food safety. In this webinar, Charlie Kalish shares several analogies he and AFDO colleagues have used with success in food safety trainings.

    Who: Michael & Charlie Kalish, Winners of Food Network's Great Food Truck Race and Food Safety & Regulatory Compliance Consultants/Trainers


    During this COVID-19 outbreak many food safety programs are considering implementation of various levels of virtual or telephone based inspections for retail food establishments and manufactured foods. Learn what others are states are thinking and implementing, ask questions, and learn from your colleagues.

    *Registration is limited to 1,000 seats

    If you are having trouble connecting to GotoWebinar, please contact

    Date: Monday, June 1, 2020
    Time: 2:00PM - 3:30PM ET


    World Food Safety Day with Frank Yiannas

    Sunday, June 7 marks the second annual World Food Safety Day, a day that draws attention to the importance of safe food, and inspires action to help prevent, detect, and manage foodborne risks worldwide. But mark your calendars and set your phone alarms to join AFDO at NOON EDT on Friday, June 5 to attend a webinar with Frank Yiannas, FDA's Deputy Commissioner, Food Policy & Response. The deputy commissioner will give an update about food safety as part of the Smarter Era initiative and challenges in light of COVID-19. He will share his perspective as we continue moving forward in this unprecedented time and talk about the importance of food safety professionals in that effort. This will be a highly attended event so register now at the link below.

    *Registration is limited to 1,000 seats

    Date: Friday, June 5, 2020
    Time: 12:00PM ET
    Who: Frank Yiannas, FDA's Deputy Commissioner, Food Policy & Response, U.S. Food and Drug Administration (FDA)


    This follow-up presentation will focus on FDA response to positive cyclospora findings. FDA will review our process and objectives during follow-up to a positive finding, provide an overview of investigative priorities, summarize some of the challenges to addressing cyclospora contamination, and the process for coordinating with state partners to protect public health, including the documents that FDA would need in order to consider taking compliance action.

      • Joann Givens, U.S. Food and Drug Administration (FDA)
      • Crystal McKenna, U.S. Food and Drug Administration (FDA)
      • Maria Knirk, U.S. Food and Drug Administration (FDA)


      Ensuring a safe and healthy working condition for workers by establishing and enforcing regulations and the importance of providing training, consistence and education.

      Who: Cathy Montie, OSHA Body Art Trainer


      Scientists, Educators, Operators, and Regulators provide a 360 Approach to Food Delivery throughout the United States. This is a solution driven series that explores the advantages, disadvantages, hurdles, and results experienced by a variety of food sectors and how our food safety community is managing the growing segment of food deliveries including:

      • identifying hazards and risks;
      • controlling food safety and food defense;
      • avoiding allergen cross contact;
      • preventing food delivery cross contamination;
      • documenting food delivery time and temperature;
      • following safety instructions for contactless delivery;
      • regulating;
      • investigating food delivery foodborne illness outbreaks;
      • using apps for food deliveries;
      • technology and innovation for delivery methods
      • understanding the customer's experience; and
      • setting standards.

      We are all working together to adapt to the "new normal" as we continue to work through the COVID-19 worldwide pandemic and these unprecedented times. This series is designed to develop best practices; as well as, to provide guidance for food delivery success!


      Tattoo ink and permanent makeup outbreaks going back 10 years or more and the growing popularity of tats and permanent makeup have prompted FDA to adopt new policies regulating tattoo ink and PMU. The AFDO Body Art Committee is promoting improved safety of Tattoo Ink and Permanent Makeup through two charges. One charge involves submission of a color additive petition for TiO2, one of the most prominent pigments used in tattoo ink and PMU. The second charge is to create guidelines for sterilizing tattoo ink and PMU. These charges and other issues impacting tattoo and PMU artistry will be presented.

      Date: July 13, 2020
      Who: John Misock, Senior Consultant with Ceutical Labs, Inc


      July 17, 2020 1 p.m. EDT

      Summer Williams, Florida Department of Agriculture and Consumer Services, Specialized Tools Used by State Food Protection Regulatory Agencies During Response to Natural Disasters

      Laura Wildey, National Environmental Health Association: formerly District of Columbia Department of Health, Challenges and Practices Associated with the Implementation and Enforcement of Cannabis-infused Food Product Regulations

      Joshua Lopez, New York State Department of Agriculture and Markets, Cold Brew Coffee Regulations and Policies

      July 24, 2020 1 p.m. EDT

      Melanie Marquez, Minnesota Department of Agriculture, Consumer Perceptions on the Impact of Pet Food on Human Health

      Charlotte Detmer, Illinois Department of Agriculture, A retrospective study of farm use of insecticides containing piperonyl butoxide prior to violative residue levels detected in livestock carcasses sampled for the fiscal years 2017-2019 FSIS National Residue Program

      Robert Leuer, Minnesota Department of Agriculture, Relationships Between Violative Conditions Observed at Medicated Feed Manufacturers Inspected by the Minnesota Department of Agriculture; Commercial Feed Program

      July 31, 2020 1 p.m. EDT

      Kathleen Close, FDA, Evaluation of Performance Factors Rated “Needs Improvement” From Field Inspection Audits

      Leonid Levchenko, New York State Department of Agriculture and Markets, Major Food Safety Challenges Associated with Retail Sushi Operations

      Michael Otzelberger, City of Milwaukee Health Department, Food Safety Risk Factors at the City of Milwaukee, WI, Temporary Events

      Rhiannon Pomerville, Health Department of Northwest Michigan, Identifying Post-Standardization Performance Challenges of Food Sanitarians within Michigan’s Local Health Departments


      Join our webinar and learn how you can mitigate risks from pandemics like COVID-19 and build resiliency to your bottom line. Pandemic Prepared Certification is the first best-in-class certification standard created for the food and beverage supply chain that elevates critical planning for people, facilities and production inputs to deliver significant social impacts and reduce legal risk.

      Who: Judi Lazaro, Senior Category Director, Food Safety, AIB International

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      When you have to make a presentation, don’t you wish you could morph into a presenter like the late Steve Jobs for the hour?

      Think how great that would be. Your audience leaning forward to experience what you have to say about your company, its products, its strategy all because YOU can connect with that audience on emotional and intellectual levels that keep them riveted to your message.

      In our upcoming webinar, “The Secrets of Killer Presentations,” you will learn, what Jobs and other powerful presenters know — the tips, tools and techniques that you can use to connect powerfully with your audience and transform your presentations into can’t-miss visual experiences.

      We’ve compiled the latest presentation skills from neurologists, visual designers, speech writers and psychologists, PLUS the most cutting-edge presentation technologies from companies like Google and Prezi, and packed them into a 60-minute, interactive presentation that will get you up to speed with the best presenters in the business. We’ll show you how to keep your audience riveted on the edge of their seats (and not sitting back in their chairs, arms folded, half-asleep).

      The trick is learning how to develop a stage charisma that will help you connect with your audience on an emotional level and keep them riveted to your message. After you attend our 60-minute webinar, The Secrets of Killer Presentations, you’ll be able to differentiate yourself, sell your big strategy, land that big client, impress the Board, get your project funded, and more. Your presentation skills will set you apart.

      Of course, you could choose to continue to be like most presenters who trudge through a pile of text-heavy slides, boring their audience to sleep, never conveying the one thing an audience actually needs to hear. Or maybe you’re already an effective presenter, but you’re looking for a few tips to take your presentations to the next level.

      Here are the 12-plus tips, tools and techniques you’ll learn. Adding just one of these tips to your presentation arsenal will make you a more effective presenter. Adding 10 or more will make you a killer presenter, second only to people like Steve Jobs.

      See if this is what you’re looking for:

      • Key questions to ask your audience that keep them awake, feeling like your message was designed for them, and too engaged to start checking their email
      • The secret technique that neurologists know for making your message unforgettable (and planting it deep in peoples’ brains)
      • How to use a specific storytelling technique proven to entice your audience in the first 30 seconds
      • How to make PowerPoint jump off the screen (and not look like PowerPoint)
      • How CEOs of Apple, Google and Starbucks deliver killer presentations in justone sentence
      • How to create a presentation roadmap that keeps you on track and your audience engaged
      • New presentation technologies that are easier and more versatile than PowerPoint
      • 3 visual designs that need to be in your next presentation
      • How to speak effectively to the 4 distinct personality types you’ll find in every audience
      • How to develop “stage charisma” whether your audience is big, small or even online
      • New online technologies that radically improve attentiveness during webinars and teleconferences
      • 2 critical changes you must make to adapt your live presentation for an online audience
      • How Analogies, Pain, Stories and Facts help you connect to your audience on an emotional level and create the “wow” factor you need to drive your message home


        Do you avoid giving people tough feedback because you know they’ll get angry or drag their feet? When you “speak the truth,” do people get defensive or start blaming and making excuses?

        According to a Leadership IQ study, 81% of managers have avoided confronting a subordinate about inappropriate behavior, even when a customer or the organization suffered as a result. And a whopping 93% of people have avoided confronting a coworker about inappropriate behavior.

        The most successful organizations know that the only way to grow and succeed is to give tough feedback in a way that people actually listen and change.

        In this 60-minute webinar training session called Giving Tough Feedback Without Making People Angry, you’ll learn how to "speak the truth" and give tough feedback in a way that doesn't make people defensive or angry. When somebody does something that needs correcting, you can't just ignore the problem. So we'll give you specific scripts to tackle this very delicate conversation.

        This 60-minute webinar called “Giving Tough Feedback Without Making People Angry” will show you:

        • 6-step script for delivering tough feedback without making the recipient defensive
        • How to delayer your conversations in 4 parts (Facts, Interpretations, Reactions, Ends) and learn which pieces you should and shouldn’t share
        • Why you should never use “I statements”
        • 4-step script for delivering tough feedback when you have a bad relationship with the recipient
        • 1-sentence that opens and deescalates tough conversations
        • 4-Question Quiz for testing whether you’re making people defensive with blaming and loaded language
        • Why you should never use a “compliment sandwich”
        • Assessing your relationship so you know how this person will take your feedback
        • How to avoid “pleading” and “attacking” in tough conversations


        Having remote employees should be a huge advantage—you get the best talent from all over the world, you don’t pay for relocation or office space, AND research shows that remote employees work 4 hours more per week than in-house employees!

        So why do companies struggle with remote employees? It’s because many of the leadership techniques you use inside the office simply don’t work with remote employees.

        For example, hot-shot companies that are predominantly remote (like WordPress, 37Signals, and GitHub) don’t use nearly as much email as typical companies because it’s such a poor communication vehicle. [Did you know that a McKinsey study found that the average worker spends 28% of their weekly time on checking/sending email?!?! Ironically, if you want to be a great remote company, you cannot waste that much time on email—you’ll need to use more social technologies.]

        New York Times Bestselling author Mark Murphy is hosting a live webinar titled “The Science of Managing Remote Employees” to share the latest research and best practices about how to be an effective leader in the virtual workplace.

        This 60-minute webinar called “The Science of Managing Remote Employees” will show you:

        • New research that shows which personality types (e.g. introverts, extroverts, etc.) make the best, most engaged, most productive remote employees (HINT: It’s not what you think.)
        • Sure-fire ways to assess and measure remote employees’ job performance without using invasive and expensive techniques to spy on their every move
        • Why you should NEVER ask “How’s it going?” to remote employees
        • 3 attitude adjustments that leaders must make to successfully manage remote employees
        • The 1 question you can ask at the end of every virtual meeting to avoid being undermined behind your backby people who disagree with you
        • 3 tools guaranteed to build trust with remote employees
        • How to transmit your corporate culture to employees who never get to see your corporate office
        • The pros and cons (and creative uses) of the latest technologies: social media, wikis, intranets, blogs, etc., plus one free tool to help you keep your virtual employees accountable
        • A 3-step process for delegating large projects that require frequent progress checks (without being demonized as a micromanager)
        • 2 keys to keeping remote employees disciplined and productive
        • A specific weekly regimen that keeps remote employees connected and aligned
        • How to avoid the 5 emotional “trigger words” in emails that cause misunderstandings, spark conflict and get you in trouble
        • The 10-minute conversation that keeps remote employees feeling connected and engaged
        • How to end every email with a “call to action” that elicits immediate productivity


        “I spend half my life in meetings, and I hate them!” Most leaders dread meetings. They’re unfocused, people are unprepared, the most important issues get shortchanged, and while we’re stuck in meetings our real work is piling up at our desks. And worst of all, they never seem to get better.

        There are seven reasons why meetings are so painful, and seven ways to transform meetings into engaging, productive and exciting forums for breakthrough thinking.

        When you attend this 1-hour webinar event, you’ll learn…

        • How a Statement of Achievement eliminates 17 minutes from your meetings
        • Cutting-edge techniques like the No Homework Meeting
        • Get everyone to stop treating meetings as a free resource to be wasted and start treating meetings like an expensive resource to be invested wisely
        • Make any meeting productive by creating a Statement of Achievement
        • Learn exactly which meetings should not be held
        • Get everyone to show-up prepared and ready to be insightful
        • How you should prioritize your meeting to maximize the group’s energy and attention
        • Eliminate the real reason why critics, mimics, comics, bullies and worriers attend your meetings
        • Stop writing long-winded minutes and start writing actionable Decision Grids
        • 3 questions to ask at every meeting to improve every meeting
        • Learn exactly which meetings should not be held


        We all suffer from the “busyness disease.” Over 60% of working Americans say they don’t have enough time to do the things they want to do. And 40% of full-time working moms say they Always feel rushed!

        The scarcest resource professionals and leaders have is their time (not money or people or influence). Time. And it’s why the top frustrations of leaders are typically not having enough time, struggling to balance priorities, not being proactive enough and reacting to everyone else’s priorities, and spending too much time doing work that someone else should be doing.

        But there is good news…we have a lot more time than we think we do. One study found that people who say they work 75-hours per week overestimated their working time by about 25 hours!

        There are 4 kinds of work that consume our time: Green Light, Yellow Light, Orange Light and Red Light Work. But only Green Light Work will give you a successful career.

        Green light work is the work you’re uniquely qualified to do it. It’s why the organization hired you and it absolutely has to be done. And it’s the work that propels you towards your goals. But for the average person, less than 30% of their week is spent on Green Light work. The other 70% of their time is spent on Yellow, Orange and Red Light Work---activities that range from necessary but delegateable all the way to completely wasteful (like useless meetings and rework).

        This program is going to show you how to discover your own personal Green Light Work and then give you tactics for shedding all the Yellow, Orange and Red Light Work that is misusing (or wasting) your time, hurting your effectiveness and stopping you from hitting all your goals.

        This 60-minute webinar called “Stop Being Busy, Start Being Productive” will show you:

        • How to distinguish between Green Light, Yellow Light, Orange Light and Red Light Work (and a Grid to plot your major activities)
        • Which of your Yellow, Orange and Red Light activities should be delegated and which should be eliminated
        • The latest time tracking apps you should use to measure just how effectively you’re using your time
        • Identify and eliminate the Top 10 timewasters that consume leaders’ time
        • Checklist for teaching employees how to clarify and complete work assignments so that you don’t have to waste time constantly checking-up on them after you delegate
        • 3 steps to overcome the Sunday Night Blues
        • Eliminate some of your misused time with a 3-part Meeting Achievement Checklist that makes every meeting 15 minutes shorter
        • The 1 question you need to ask yourself every morning that prioritizes and focuses your day (and ensures you don’t leave the office asking yourself “did I really get anything done today?”)
        • How you can immediately code your email inbox with Green, Yellow, Orange and Red Light Work to highlight exactly what deserves immediate response and what needs to be postponed or delegated
        • How to create a Personal Strategic Plan so you can see exactly what you need to accomplish in the upcoming days, weeks and months (and use that to prioritize your mornings and evenings)
        • How to overcome the psychological barriers to delegating (including ego, doubt and competence) so you’ve got many more resources to share your workload


        Assertiveness can make managers and employees feel more empowered and fulfilled, and make them much more effective. But being assertive is hard for leaders, because they fear being perceived as pushy or overbearing (or even a jerk).

        Take an example from the healthcare industry: nurses can sometimes feel intimidated by physicians. And when they feel intimidated, they're much less likely to stop a physician from making a medical error or doing something that could endanger the patient. So assertiveness not only makes for a better workplace, it can literally save lives.

        Assertiveness can create the kind of win-win communication that every company needs. Healthy assertiveness skills can even reduce conflicts and aggressiveness in the workplace.

        You'll learn:

        • How to communicate with confidence and composure, and stand up for yourself and your staff
        • How to say "No" assertively
        • How to say “No” when a coworker wants you to break the rules
        • How to say “No” when a boss or coworker tries to intimidate you
        • The best way to deal with difficult people, give constructive feedback and correct problems
        • 2 words that non-assertive people MUST stop saying immediately
        • How to make requests of others with confidence
        • How to measure your own assertiveness, so you'll know exactly where your current skills stand, and on which areas you should focus your improvement efforts


        If you live in the real world, at some point you're going to get some tough criticism. Even world-famous CEOs receive blistering criticism. But why do some people take tough criticism and use it as a catalyst for extraordinary success, while others just pout and get defensive, completely missing their opportunity to get useful information?

        Whether you want to personally handle criticism better, or you want everyone on your team to turn criticism into great success, you don't want to miss this webinar called "How To Take, And Learn From, Tough Criticism."

        Join us for this special 60-minute webinar called “How To Take, And Learn From, Tough Criticism” and learn:

        • 10 question assessment to test whether you've got the "psychological hardiness" to bounce back from tough criticism
        • 3-step process for identifying at least one positive and productive kernel of insight from every bit of criticism
        • Dissect tough criticism into Facts, Interpretations and Reactions so you can react more logically and analytically (and not feel personally attacked or defensive)
        • 5 step Personal Development Plan that helps you take personal ownership for your success and view criticism not as a personal attack, but as a useful data point and competitive intelligence
        • 2 questions to ask your bosses and colleagues to help you anticipate and predict tough criticism so that you're not blindsided or surprised, and you feel more in control and proactive
        • Using the "30 Days Later" technique to calm your emotional reactions to criticism and instead think rationally and strategically
        • 4 words you should always say when you receive tough criticism
        • 1 simple gesture that slows people down when you're taking more criticism than you can emotionally handle or when the criticism turns toxic
        • How to accept criticism in a way that builds your "trust quotient" with the person giving you the criticism
        • 2 exercises to help you "reframe" every criticism into an opportunity for personal advancements

        *Registration is limited to 1,000 seats

        Date: Tuesday, March 31, 2020
        Time: 3:00PM - 4:00PM ET


          When you speak, does everyone listen? Do people hang on your every word? OR, do you connect with some people but not others? Do you have trouble connecting with ‘feelers’ or data geeks or people who don’t get to the point?

          A whopping 93% of leaders think they are effective communicators – yet only 11% of their employees agree. That’s a huge problem for leaders, because communication skills drive career success in today’s organizations.

          Once you harness the best practices taught in our upcoming webinar, “How to Speak So Everyone Listens,” you’ll see your effectiveness as a communicator – and a leader – skyrocket.

          AND ALSO: On this recorded webinar we’ll be sharing our revolutionary new data about how communication styles can actually impact employee engagement!

          In this recorded 1-hour webinar, you’ll learn:

          • The 4 types of communication styles (Analytical, Personal, Functional and Intuitive) and how to speak to every one
          • How to speak to a room filled with different communication styles (called Multipathing)
          • 3 tricks for when you and your boss have different communication styles
          • How to identify and speak to ‘process-driven’ people who like the nitty-gritty detail
          • How to identify and speak to ‘big picture’ people who don’t want lots of detail
          • How to identify and speak to ‘analytical’ people who want data, hard numbers, and dislike that ‘warm-and-fuzzy’ stuff
          • How to identify and speak to people that are warm and chatty ‘feelers’
          • Which modes of communication work (and don’t work), including email, voicemail, phone calls, and more
          • 5 words to say when the other person isn’t listening to you
          • The biggest way your communication needs to change when you’re speaking to 1 person vs. a group

          *Registration is limited to 1,000 seats

          Date: Tuesday, April 9, 2020
          Time: 11:30AM - 12:30PM ET

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